Returns & Refunds

Returns & Refunds Policy

Last updated: [Month, Year]

We want you to love what you buy from [Your Store Name]. If you're not completely satisfied, we offer a hassle-free return policy.

Our 30-Day Return Policy

You have 30 days from the date of delivery to return most items for a full refund or exchange. To be eligible:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging with all tags attached
• You must have a receipt or proof of purchase

Items That Cannot Be Returned

• Gift cards
• Downloadable software or digital products
• Customized or personalized items
• Items marked as “Final Sale”
• Health and personal care items (for hygiene reasons)
• Perishable goods

How to Start a Return

1. Email us at [email] with your order number and the reason for return
2. We'll send you a Return Merchandise Authorization (RMA) number and return shipping instructions within 1–2 business days
3. Pack the item securely in its original packaging with the RMA number clearly written on the outside
4. Ship the package to the return address we provide

Important: Do not return items without an RMA number — they may not be processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your return, we'll send you an email confirming receipt. Your refund will be processed to your original payment method within 5–10 business days. Bank processing times may add a few additional days.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? The fastest way to get what you need is to return the original item (following the steps above) and place a new order for the replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We'll send a replacement at no cost to you, or issue a full refund including original shipping.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account again
2. Contact your credit card company — it may take additional time before your refund is posted
3. Contact your bank — there may be processing time before a refund is officially posted
4. If you've done all of this and still have not received your refund, please contact us at [email]

Sale Items

Only regular-priced items may be refunded. Sale items are typically final sale and cannot be returned.

Questions?

Need help with a return? Email [email] and we'll get back to you within 1 business day.